Here are a few of the frequently asked questions. If you have any other questions please send us an email at firstname.lastname@example.org
Q. Where do you ship from?
A. We ship from our partnered warehouses and factories for safe and fast delivery. If you order more than one item, please expect them to be shipped separately as different factories specialize in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. Shipping times vary based on demand, shipping location, and the shipping method you choose. Please refer to our Shipping Policies for more information.
Q. How long will it take to receive a tracking number?
A. You will immediately receive a shipping notification email containing the unique Tracking Number when your order leaves our warehouse. Simply use it to track your order status here or contact us at email@example.com with your order number or purchasing email for help.
Q. Can I cancel or change my order?
A. Please contact us within 24 hours after making your order if you would like to cancel or make changes. Orders cannot be cancelled or changed once they go into preparation for delivery.
Q. Which currency will I be charged in?
A. All orders are processed in USD. While the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. Please contact us at firstname.lastname@example.org if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. For any inquiries, please contact us at email@example.com.
Q. Is Checkout on this site safe and secure?
A. You can trust that all purchases made on our site are safe and secure.
Q. Will you sell my information if I enter my email address?
A. We do not sell our customers' information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs unless you order more than one piece. However, it ultimately depends on your location.
Q. Do I have to pay taxes?
A. Normally, merchants have the right to charge tax from customers. However, here at Happy NocNoc, customers do not need to pay any tax during the whole process, from shopping to receiving.