We are confident with the quality and design of our products. But aesthetics could vary from person to person. If you are not satisfied with your purchase, we will provide you with the best customer support.
Return & Refund
We accept returns within 30 days. Simply follow the steps below:
Step 1: contact customer service (email@example.com), indicating the item(s) and the reason why you want to return it.
Step 2: After you receive the return instructions from us, pack the items you want to return.
Step 3: Drop off your package at the local post office.
*The return package should send back to the address provided by customer service
Step 4: We'll issue the refund to your original payment account after step 3 (usually 5 days). Once your refund has been issued, you will receive a confirmation email.
Step 5: The refunded money will be back in your account within 1-3 business days.
|Situations||If Refundable||Shipping Cost At|
|We sent the wrong item/size/color||Yes||Happy nocnoc|
|Items are damaged or missing||Yes with proof||Happy nocnoc|
|Quality issue||Yes with proof||Happy nocnoc|
|Bought the wrong item/size/color||Negotiable||Buyer|
1.The original shipping fee and insurance are non-refundable.
2. The foreign transaction fee is non-refundable.
* Some bank cards do not support USD settlement may cause extra foreign transaction fees. This fee will be included in your order payment and drawn by the bank.
- Non-refundable items: lingerie & sleepwear, swimwear, diapers, wet wipes, baby supplies, and accessories (except scarves, bags, and blankets).
- Returned items must be in unused condition with the original packaging . We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
- Clearance items (will be notified on our website) or free gifts cannot be returned.
- We do not accept returned items that haven't followed our instructions.
- We do not offer Freight To Collect (FTC) service for the returned items.
Any Questions about your order please contact: firstname.lastname@example.org (24-hr reply on weekdays, 48-hr reply on weekends)
1. Do follow our return instructions sent by customer service staff. Please do not send it back to the address on your package on your own.
2. If you don't receive a reply in time as promised, you may need to check your spam folder.