Natural Light Full Spectrum Floor Lamp Warranty
DESK & CHAIR RETURN POLICY:
If you encounter any quality problems within one week of receiving your order, or if there is any transportation damage, please contact service@happynocnoc.com to arrange for a refund or exchange.
Please note that non-quality related issues are not eligible for return or exchange.
Natural Light Full Spectrum Floor Lamp 2-Year Warranty:
If the Product becomes defective during the warranty period (Calculated from the date of package receipt), Happy Nocnoc will, at its option, repair or replace the Product.
Please Simply follow the steps below:
Step 1: Figure out the specific problem and the reason why.
Step 2: Contact customer service (service@happynocnoc.com) for specific solutions.
Step 3: Return to us for repair or replacement if the solution provided by customer service doesn't take effect.
*The return package should send back to the address provided by customer service.
Shipping & Repair Costs:
If the product is still within the warranty period and has any quality problems, Happy Nocnoc covers all shipping costs.
Quality Problems | ||||
Time | Solution | Return Shipping Cost At | Send Shipping Cost At | Repair Cost At |
Within 2-Year | Repair | Happy Nocnoc | Happy Nocnoc | Happy Nocnoc |
Warranty Expired | Repair (Charge) | Customer | Happy Nocnoc | Customer |
Artificial Damage | ||||
Time | Solution | Return Shipping Cost At | Send Shipping Cost At |
Repair Cost At |
Within 2-Year | Repair (Charge) | Customer | Happy Nocnoc | Customer |
Warranty Expired | Repair (Charge) | Customer | Happy Nocnoc | Customer |
Beam T Repair Charge Details | ||
Example | Issue |
Repair Fee |
Lamp's shafts damaged | 15USD | |
Lamp's pole part damaged | 25USD | |
Lamp‘s head damaged | 25USD | |
Lamp's base damaged | 20USD | |
/ | Adapter damaged | 10USD |
Floor Lamp Repair Charge Details | ||
Example | Issue |
Repair Fee |
Lamp's pole part damaged | 50USD | |
Lamp‘s head damaged | 60USD | |
Lamp's base damaged | 40USD | |
/ | Adapter damaged | 10USD |
* Lamps' repair fees include sending shipping. Return shipping charges depend on whether the issue is caused by artificial damage or quality.
Shipping Damages:
All shipping damages must be reported within seven (7) business days of receipt of the Product. Happy Nocnoc is not responsible for the shipping damages reported after such a period.
Other Notes:
1. Do follow our return instructions sent by customer service staff. Please do not send it back to the address on your package on your own.
2. If you don't receive a reply in time as promised, you may need to check your spam folder.
Contact us:
Any Questions about your order please contact: service@happynocnoc.com
(24-hr reply on weekdays, 48-hr reply on weekends).